Welcome to Yemaya Swimwear's FAQs! Below, you'll find answers to some of the most commonly asked questions about our products, orders, and policies.

1. Orders and Payments

Q: How can I place an order?
A: You can place an order directly on our website by selecting your favourite items, adding them to your cart, and proceeding to checkout.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options available during checkout.

Q: Can I make changes to my order after placing it?
A: If you need to make changes, please contact us as soon as possible at customerservice@yemaya-swimwear.com. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

Q: How do I know if my order was successful?
A: After placing your order, you’ll receive a confirmation email with your order details. If you don’t receive it, check your spam/junk folder or contact us for assistance.

2. Shipping and Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide! Delivery times and costs vary depending on your location and are calculated during checkout.

Q: How long does shipping take?
A:

• UK orders: 2–5 business days

• International orders: 7–14 business days

Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email to monitor its progress.

Q: What should I do if my order is delayed or missing?
A: If your order hasn’t arrived within the estimated timeframe, please contact us at customerservice@yemaya-swimwear.com. We’ll investigate and ensure your issue is resolved promptly.

3. Returns and Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached. Please review our Returns Policy for more details.

Q: How do I return or exchange an item?
A: To start a return or exchange, contact us at customerservice@yemaya-swimwear.com with your order details. We’ll guide you through the process.

Q: Do you cover return shipping costs?
A: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Q: Can I return swimwear that has been worn?
A: For hygiene reasons, we cannot accept returns on worn swimwear. Please ensure all items are tried on over underwear.

4. Product Information

Q: What sizes do you offer?
A: Our swimwear is available in a range of sizes. Please refer to our Size Guide for detailed measurements.

Q: How do I care for my swimwear?
A: To extend the life of your swimwear, hand wash in cold water with mild detergent and lay flat to dry. Avoid bleach, tumble drying, and ironing.

Q: Are your products sustainable?
A: Yes! We are committed to sustainability by using eco-friendly materials and ethical manufacturing practices.

5. Custom and Bulk Orders

Q: Do you offer custom swimwear designs?
A: Yes, we can collaborate on custom designs for individuals, teams, or events. Contact us at customerservice@yemaya-swimwear.com for more details.

Q: Can I order in bulk for an event or store?
A: Absolutely! We offer bulk ordering options. Please reach out to us at infor@yemaya-swimwear.com for pricing and details.

6. Other Questions

Q: Do you have physical stores?
A: Currently, we are an online-only store. Stay tuned for updates on future pop-up locations!

Q: How can I contact customer service?
A: You can reach us at customerservice@yemaya-swimwear.com or +447976813877. Our team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT).

Q: Can I sign up for updates and promotions?
A: Yes! Join our mailing list to stay updated on new collections, exclusive offers, and more.

If your question isn’t listed here, please don’t hesitate to contact us. We’re always happy to help!